PUBLIC OFFICERS ATTEND FORUM ON CUSTOMER SERVICE SKILLS

February 13, 2007

This week Public Officers are engaged in a forum geared toward improving their customer relations skills.The session falls under a capacity building initiative that the Governance Unit’s improved governance and public sector performance project. We asked Raymond Morris of the Unit about the scope of the training.

Raymond Morris:

“The facilitators are coming from the CARICAD which is the Caribbean Center for Development Administration. Its open to senior and middle managers and then the ministry and the one who nominate we normally have a wide cross section of all Ministry and Department.”

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“At the end of these sessions what can the public expect as to the treatment when they walk into the public office?”

Raymond Morris:

“The end result is the improve service delivery and looking at the customer service perspective that these public officers will go back to their perspective organizations and implement the knowledge they have learnt and therefore it is suppose to be a spin off on how the services that the public officers do provide henceforth. In terms of customer relation it continues the public officer is doing those reviews right now they are looking at the Labor Department, they are looking at the Fire Department and so on, and they are preparing there reports and base on the reports we will know whether or not the training was a success or not if they learn what they did in terms of the outputs. And similar in professional writing you will need this on going exercise you can’t evaluate and at this point stop and say we have learnt, its an on going activity and we need to continue the training.”

Morris says there are more training planned for the next few months as the financial year comes to a close.

Raymond Morris:

“We are coming to the end of the financial year so in terms of our human capital development and training it is coming to a close, now come to the new financial year we will embark on similar and also other areas to be identified as public officers. We are looking at change management which we call different management training for public officers hopefully once the fund is approved then we can start to implement.”

Raymond Morris of the Governance Unit.

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